Contact Us

Choose your reason to contact us:

Technical Difficulties

  • If this is a new installation, check the Getting Started page to make sure that you haven't' skipped a step in the installation process.
  • If you are having a technical issue, please navigate to the Answers section.
  • If you are unable to resolve your problem by using the above links, please send a detailed email to Moostro support with a description of your problem.

Circuit Breaker Resets:

If you simply need your circuit breakers reset, just e-mail us at with "breaker reset" as the subject and be sure to include your employee number.

Route Or Frequency Changes:

If you want to forward us some route or frequency changes, email us at We are always bribing people with free time so don't be shy!

General Questions:

If you have any questions concerning your subscription, or other general questions or suggestions, please e-mail

SWALife / CWA Issues:

If you can't get into SWALife or CWA at all, contact the Crew Portal Help desk at 1-800-447-9291, then select option 9.

Our Support Commitment

We offer support at no extra fee for all trial and subscribing customers. Please see the above sections to find out how to get in touch with us, should you need assistance.

Contact Policy

Our primary means of technical support is via email to allow quicker response, especially considering AM/PM schedules and time zone differences. Occasionally email requires too many exchanges, or a live conversation is necessary to better troubleshoot the problem. In these cases we will make arrangements to continue the troubleshooting by telephone. If you need some help from us, one of the categories listed above should get you pointed in the right direction.